Farug Privacy Policy

Farug.net is operated by:

Grupo Mendra SCA
Plz. Cruz, 9, 29140, Churriana, Málaga, Spain.

Farug.net works actively to ensure your privacy is protected when using our online services, customer support as well as public online channels such as social media. Farug.net is responsible for the personal data submitted to us and will process it in accordance with EU Data Protection Directive (95/46/EC) (referred to as Directive 95/46/EC below).

When do we collect personal information?

We collect personal data submitted to us when placing orders, contacting our customer service or subscribing to or participating in our various online services such as competitions, product notifications and newsletters.

What personal information do we collect?

We only collect personal information such as; Name, phone number, email, postal address, and payment information – needed to provide you with our services.

Where is your personal information stored?

Data collected by our systems is mainly stored within the European Economic Area (EEA) but may be transferred outside this area. In such cases, all transfers and storage are done in compliance with applicable data protection laws.

How do we use your personal information?

We collect your information and use it for the following purposes

  • Process payment and order fulfilment
  • Prevent misuse and fraud of our services
  • Register and administer your account (track deliveries, order status, order history, favourites, watchlists etc.)
  • Contact you in case of delivery issues
  • Help recover from potential interruptions in our services
  • Analysis in order to provide relevant marketing offers
  • Send you the information you have requested from us, including marketing communications and information about our products
  • If requested notify you about the availability of our products
  • When organizing competitions notify winners, participants and voters
  • Answer questions and provide suggestions about our products and services

Who has access to your personal information?

Your data is only accessed by authorized personnel directly involved in fulfilling the purposes listed above. Your data is never traded or sold and only shared with parties outside Farug.net when they are directly involved in fulfilling the purposes listed above.

What are your rights?

In accordance with the law (Directive 95/46/EC) you have the right to order an excerpt of the data we store about you free of charge. You also have the right to correct the information and the right to have the information deleted if we do not have any legal storage obligations such as for example book-keeping rules. You also have the right to refuse direct marketing and you can opt out from our newsletters subscription consent at any time using the link provided in the footer of the emails. For any help with these matters please contact our customer service at info@farug.net

How do we make sure your personal information is secure?

We place great importance on the security of all sensitive information associated with our customers. We use technical and organizational measures to safeguard your personal information from data loss, manipulation and unauthorized access. All our payment providers process your card details according to international security standard PCI DSS.

How long do we store your personal information?

We will store your personal information as long as we have active consent from our customers or have other more general legal grounds for keeping the information (e.g book-keeping rules). If we have no interaction for two years we will ask you to renew your consent. If you do not accept, we will then erase your personal information.

Additional data collection

Cookies

We use cookies to deliver a convenient online shopping experience. Cookies are used for a number of reasons, amongst others to enable us to handle the contents in your shopping cart as well as the information required when logging in. In addition, we use cookies to measure and optimize our marketing. If your web browser is set to not accept cookies we do not guarantee that the site will work properly. If you experience any problems please review your current settings and potentially update them. For more information about cookies, go to the Cookies section in our Terms and Conditions.

Creation of pseudonym usage profiles for web analysis

Pseudonym user profiles will not be merged with personal data about the bearer of the pseudonym without the specific, express consent of the person concerned.

If you want to prevent data collection, you can block the execution of external Javascript content in your browser by installing a corresponding browser plug-in (eg. NoScript).

Use of Facebook social plugins

Our website uses so-called social plugins (“plugins”) of the social network Facebook operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with a Facebook logo or the addition “Social Plug-in of Facebook” or “Facebook Social Plugin”. An overview of the Facebook plugins and their appearance can be found here: http://developers.facebook.com/plugins

If you visit a page on our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are currently not logged in to Facebook. This information (including your IP address) will be transmitted from your browser directly to a Facebook server in the US and stored there.

If you are logged in to Facebook, Facebook can immediately assign the visit to our website to your Facebook profile. If you interact with the plugins, for example, click the “Like” button or leave a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be posted on your Facebook profile and displayed to your Facebook friends.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for the protection of your privacy, can be found in the Facebook privacy policy: http://www.facebook.com/policy.php

If you do not want Facebook to directly assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (Alphabet). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator as transmitted by your browser within the framework of Google Analytics IP address will not be merged with other data provided by Google.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also collect the data generated by the cookie and related to your use of the website (incl. http://tools.google.com/dlpage/gaoptout?hl=en